Thank you for shopping with Lumévie! We aim to provide you with a smooth, reliable, and timely delivery experience. Please review our shipping policy below. Processing Time. All orders are processed within 2-3business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped, along with tracking information. During peak seasons, holidays, or new product launches, processing times may be slightly extended. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping (3–7 business days): $10 (Free on orders over $50). Expedited Shipping (2–3 business days): $25 (available at checkout). Delivery delays can occasionally occur due to carrier issues or weather conditions. Order Tracking Once your order is shipped, you’ll receive an email with a tracking number so you can monitor the delivery status Lost, Delayed, or Damaged Packages Lumévie is not responsible for delays caused by carriers, incorrect addresses, or unforeseen events. If your package is lost or arrives damaged, please contact us within 7 days of delivery at email: info@xn.www.xn--lunivi-dva.com We’ll work with the carrier to resolve the issue. Incorrect Shipping Information Please ensure your shipping address is correct before placing an order. We are not responsible for packages delivered to an incorrect address provided by the customer. Contact us if you have any questions about your shipment, email us at  info@xn.www.xn--lunivi-dva.comor use the contact form on our website.